This is the web site of Server Surge.

Our postal address is:
Server Surge (The HIVE),
Nottingham Trent University,
Burton Street, Nottingham,
NG1 4BU

We can be reached via e-mail at: Contact@ServerSurge.com

Using any services provided by Server Surge (ServerSurge.com) constitutes agreeing to these terms.

If you wish to view our privacy policy please click here

If a ServerSurge.com account is used to violate this Terms of Service or Acceptable Usage Policy, we reserve the right to terminate your service without notice. We will advise customers of inappropriate behaviour and any necessary corrective action, however, certain violations of the Acceptable Usage Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

Server Surge aim to provide:
Ensure reliable service to our customers
Ensure security and privacy of our systems and network, as well as the networks and systems of others
Comply with existing laws
Maintain our reputation as a responsible service provider
Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services
Preserve the value of Internet resources as a conduit for free expression and exchange of information
Preserve the privacy and security of individual users

ServerSurge.com services may not be used for illegal purposes, or in support of illegal activities. ServerSurge.com reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Acceptable Usage Policy

1. Overstreaming
Consists of utilizing a higher bitrate than shown on your account details. Shoutcast servers operate in a shared environment where bandwidth is provisioned very carefully, so abusing your bitrate will almost always result in server termination. It is your responsibility to maintain proper control over the broadcast bitrate. Shoutcast audio-only streams must be between 8kbps and the bitrate reflected on Subscriber's account.

2. Content
Client agrees to take sole responsibility for all content, including audio streaming, web pages, and any other service that is utilized. ServerSurge.com is not liable for any action taken against a client as a result of their stream content or web content.

3. Content Restrictions
ServerSurge.com will not actively monitor the content of client's broadcasts or website. Client will not, however, use server resources for any illegal activity, including the sharing of copyrighted programs as well as slanderous material. Client will not run any program that is specifically designed to bog down server resources.

4. Licenses
Client is solely responsible for any applicable license fees for their location. ServerSurge.com does not award free licensing to clients, such as ASCAP, BMI, SESAC, RIAA, SIAE, GEMA or CARP.

5. Liability
ServerSurge.com will not be held liable for any injury, loss of business, loss of property, loss of data, or other mishap caused by the use provider's services or provider error. ServerSurge.com will make every effort to provide an uninterrupted Internet connection; however we do not warrant that the Internet connection will be error free or uninterrupted. We perform regular back-ups; however, ServerSurge.com shall not be liable for any indirect, incidental or consequential damages sustained or incurred in connection with lost data. ServerSurge.com is hereby waived of any legal obligation pertaining to the use of our service.

6. Spam
Client will not use our resources to transmit bulk or spam Email. This is defined as mail sent to a large group of recipients who did not expressly request to be sent the mail.

7. Privacy
ServerSurge.com will not release any personal information about our clients, unless permission is expressly granted. Some information may be made public, if client chooses to list their content on our site for promotional purposes.

8. Payment
Payment for services will be collected before an account is created. Payment for subsequent billing cycles will need to be paid before the cycle begins. A billing period will be between 1 hour and 28 days dependant on the service paid for, unless the client is told otherwise.

9. Refund Policy
Once service has been established, payment will not be refunded for any reason. However, should there be a degradation in quality of service and/or severe outage, ServerSurge.com reserves the right to offer the client a partial or full refund, and in extreme cases financial compensation in the form of credit on the clients account.

10. Cancellation
Requests for cancelling accounts may be made in with at least 3 days notice. Client must have all account information in order to be able to cancel the account. Client also understands and agrees by this Terms of Service that all payments to ServerSurge.com are non-refundable.

11. Amendments
ServerSurge.com reserves the right to revise, amend, or modify this Acceptable Usage Policy, our Terms of Service and our other policies and agreements at any time and in any manner. It is the responsibility of client to periodically check this Acceptable Usage Policy for such changes in accordance with our Terms of Service.